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Two years after rolling out a new IT service management tool for its help desk, Jostens, Inc. has saved more than $100,000 and improved service by 40 percent, among other positive metrics, said Selmer Peterson, director of client.
The Kerala Help Desk was set up by the district administration at the Wenlock Hospital in Mangalore on Saturday afternoon. The help desk manned by six staff from the Revenue Department here was under the charge of the.
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Marlink has streamlined customer support by delegating ownership of the support lifecycle including ticket tracking, to the service desk. The new approach is set to enable faster resolutions for Marlink’s ship-owner customers as well as land.
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Vancouver, WA. – GWI Software announces the release of iSupport® 9.0, an integrated, ITIL v3-compliant help desk/service desk solution essential in enabling organizations to deliver superior service and support. Exciting New.
the job of a support desk worker would almost be plain sailing. And of all the problems that have to be dealt with, why do so many of them involve PCs? The basic structure of the service desk has remained fundamentally the same for very.